Frequently Asked Questions

What is VIP Spades?

VIP Spades is a social platform for the popular card game in the United States of America – Spades. Registered users can play and
socialize with friends, progress in the game, climb the leaderboards, win prizes and much more. VIP Spades can be played on the website https://vipspades.com, Facebook and on mobile devices. All rights on the platform content and the game are reserved and are property of Casualino JSC.

How do I enter the site?

After the site loads, you will be required to enter as a guest, or sign up. Registration can be done in three ways:

Login with Facebook: For faster registration, use your Facebook account. Your avatar and username will be transferred automatically, allowing you to change them later. You will have access to the full functionality of the site and you will be able to play with your Facebook friends.

Login via Email: Use this method if you signed up to VIP Spades. Choose “Login” from the welcome screen. There, use your credentials to login.

Enter as guest: Use this method, to visit the site before you register. As a guest, your will have limited access to the site. You get a small amount of starting chips, you can’t play against real players, only with bots. You won’t be included in leaderboards, won’t be able to purchase items from the store, view user profiles, or socialize.

I cannot enter VIP Spades, what is wrong?

If you’re trying to enter VIP Spades from a web browser, make sure you have Cookies and Local Storage turned ON, and Private Browsing OFF, from your browser’s Settings.

Why should I sign up?

Sign up so that you can use the full functionality of the site, as well as the game! You will receive chip bonuses, you will have access to more features, make new friends and much more. Signing up is completely free. You will receive:

• Unique username
• You will be able to upload your own avatar
• Bonus in chips
• Play with your friends
• You will be eligible for leaderboards
• Chip wallet and access to our store

Why should I activate my e-mail?

E-mail activation will allow you to complete your profile and win bonus chips. If you forget your password, you can use that e-mail to recover it. Don’t miss out on any news regarding your favourite game!

What is a VIP status and why should I purchase it?

The VIP status makes a user special, by granting several bonuses:

• VIP logo on the avatar
• Play with friends and other VIP users
• Socialize in the global chat
• Make new friends
• Start private conversations with others in the private chat
• View the photos of other users

How do I play?

Choose a game room from the lobby, depending on your playstyle. You will be queued in our matchmaking system. When we find three additional players, we will send you a game invitation. Leaving games is punishable!

What are the rules of the game?

You can read the complete rule set that VIP Spades uses on out Game Rules page.

How to play the Tournaments?
To open the tournaments lobby, click “Tournaments” from the home screen. Click to choose the type of tournament you want to play. When all players are present, everyone will be paired and the first round will begin.

Do I lose points if I leave a game in progress?

No, but you lose the game, the bet and are suspended from joining another game for a period of time. Leaving a game in progress will also affect your reputation among other players.

Why is the “Advanced” room locked ?

You need to be Level 5 to play in this room. You can level up by acquiring points from games.

How can I invite a friend to play with me?

You can create your own game and invite your friends to play with you. To create a game, click on the “Custom Games” Room and select “Create game” from the top right. Choose the bid, win condition, game mode and shuffling.

When does the game start?

When all 4 players are found, each of them will receive an invitation to join. When all 4 players join the game, bets will be taken and the game will begin. Once the game starts, none of the participants is allowed to quit it.

My game crashed, what should I do?

Use the Bug Report system (the bug icon on the navigation bar), to describe your issue and send it to an administrator. You can also make a screen shot and send it to support@vipspades.com. Please, when doing so, describe the problem in a few lines.

I did not receive the purchased chips/VIP subscription from the store. What should I do ?

Depending on the payment method used, the transaction could take some time. If you haven’t received your chips/VIP in 20 minutes, send us a message at support@vipspades.com.

I was kicked out of a game. Why ?

The most likely scenario is that you went inactive during the game. When your turn timer runs out and you haven’t
played a card, you will be replaced by a bot. You will receive a message pop-up, stating that you are inactive.

The game lags, what should I do ?

First of all check your internet connection. You can also go to the Settings in the side menu and modify the “Low quality Graphics” and “Software rendering”. If the problem persists, contact us at support@vipspades.com.

The game crashed and I lost my chips! Can you restore my chips?

If the interruption is due to our server or other technical issues on our part, your chips will be restored automatically, and you will be informed with a system notification. If the chips are not returned, this means that the problem is due to problems with your network (slow connection, inactivity, etc.). In such cases no, chips are returned.

Quick Questions

What does INACTIVE mean?

Your turn time has expired before you could play any cards.

What are chips?

Chips are a virtual currency in VIP Spades. They are used to purchase items from the store, send gifts and join game rooms. Chips can be purchased in our store, using one of the payment methods that our site supports. In addition, they can be earned from games. Every registered user receives free chip bonuses every day.

What can I do in the STORE?

In order to use the store, you need to be a registered user. In the store, you can purchase items, gifts, VIP status and chip bundles.

How do I send gifts?

Find the user you wish to send a gift to. You can browse users in the leaderboards, in the game, in the lobby, or your friend list. Open the user’s profile and choose “Send Gift”. Sending a gift requires chips.

How and why do I LIKE a user?

When you play VIP Spades, you form impressions of other users. If you like how they play, if you find them cool and enjoy playing with them, like them! Click on a user’s avatar to open their profile and choose “Like”. The user will receive a notification and might decide to like you back. The users with most likes will enter the leader boards.

For more questions and information, contact us at: support@vipspades.com